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One customer, one service, eight weeks

Started by jhannes · 10 months ago

At the last meeting in Oslo Lean Meetup Geoff Watts talked about BTs transition to agility. The most memorable part to me was when BT transformed a huge, waterfall type project with a delivery schedule measured in years into an agile project. The project set out to convert all BT customers to a ne ... Continue reading »

2 comments

  • Anders

    1 year ago

    A great and inspiring talk. I think part of their success was also the fact that after saying "deliver something every 90 days", they had a really good support crew for the projects to turn to. This support crew would move between projects offering their advice, coaching, holding talks or workshops on how to overcome some of the problems that naturally arises when an organisation suddenly must adapt to shorter delivery cycles.

    The projects first experienced the problems, then found solutions on their own or through the support team. They focused on the goal which is rapid delivery and shorter feedback cycles, instead of telling everyone how to do it. This gives commitment and motivation to the team members instead of having someone just force agile on them.
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  • PM Hut

    5 months ago

    BT is one of the largest telecom companies in the world. It's impressive that they were able to adopt agile, at least for part of their operations. Historically, Agile is not the easiest thing to implement in traditional/waterfall organizations. I'm wondering how big are the teams involved (and I agree with the previous comment that the team's work was impressive). One of the limitations of agile is that it doesn't work well with larger teams.
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